Surface Management



Surface constraints and bottlenecks are costly in terms of fuel burn, emissions, schedule integrity, and passenger goodwill. In emergency situations (severe weather, accidents, security incidents), the airport surface requires maximum visibility and status updates from the airport operator to its key stakeholders. PASSUR Surface Management provides critical situational awareness, visibility, alerts, and decision support – enabling the airport to keep its stakeholders aware of the status of the operation and availability of key resources.

  • Situations that reflect negatively on airports in media, industry, and public coverage of disrupted events – extended tarmac delays, diversions, chronic taxi queues, and schedule delays – are proactively mitigated and managed through the PASSUR Surface Management Solution

Deice Manager:

  • Creates a streamlined, centralized, automated process that ensures flights are sequenced just-in-time to the best-available deice capacity, ensuring the shortest taxi time and maximum throughput.
  • Sequences flights based on priority status, especially at space-constrained airports where deice traffic conflicts with taxiing flights. Predictive data enables airlines and airports to be proactive in planning their deicing operations.
  • Provides real-time managing and monitoring of activities on the same shared platform by all parties – airlines, airports, deicing managers, outside vendors, on-the-ground trucks, and many more – to ensure activities progress in an efficient and orderly way.
  • Allow airlines and/or third-party ramp managers to effectively manage the flow of deicing traffic (either at a shared deice pad or at the gate) based on predicted time of aircraft readiness and available capacity; and then track each flight’s progress through the deice process until departure.
  • Allows users to change or modify the service request, cancel it, or swap out one flight with another; and alerts to the status of each flight relative to key milestones, such as on-time departure and delays.
  • Ensures continual improvement and optimization of operations through reports and post-operations analytics for future events.

Web Tracker 2.9.0:

Enhanced visual clarity, flexibility, and information consolidation to help the human eye more easily capture and process information on a visual display.

  • Data Tag font size and scale can now be enabled to adjust automatically to map scale.
  • Users are also able to adjust the amount of overlap between the target Data Tags using a toggle on/toggle off mode, and configure separate Data Tags for Inbound and Outbound aircraft.

Two new categories of useful and relevant information as selectable layers on the Web Tracker display, providing valuable context and situational awareness when making decisions about individual flights.

  • The Web Tracker display includes visual indications of runway usage and direction (arrival or departure) and the number of arrivals and departures by runway over a given period of time.

Further consolidation of traffic management information support capabilities, streamlining workflows and improving outcomes.

  • Access to right mouse click-and-hold to zoom on the map returns in Web Tracker 2.9.0, providing enhanced ability to focus on a particular area using the zoom and pan function.
  • Combined with single-click access for distance measuring, users have enriched visual information for improved situational awareness.
  • Users are able to turn on or off the International Filter with a single keyboard command, providing quick visual segmentation of international flights.

PASSUR Surface Management improves the efficiency and safety of operations through situational awareness, complete surface surveillance, and decision support.


PASSUR Surface Management is seamlessly integrated with terminal and en-route flight tracking for true gate-to-gate flight and airspace visualization – including affordable, high-reliability surface surveillance tailored for the commercial requirements of airlines and airports, not the safety requirements of Air Navigation Service Providers (ANSPs). Beyond flight tracks, it includes dashboards of key performance metrics, information tables, alerts, and predictive analytics to enable true “management by exception.”


DOT tarmac delays and optimized diversion management

  • Fewer long-onboard delays (tarmac delays)
  • Reduced risk of DOT 3-hour and 4-hour fines
  • Accommodate diversions quickly with available gates
Emergency support
  • Status of runways, taxiways, aircraft, and airport vehicles
  • Availability of gates and remote parking
Maximizing use of existing infrastructure
  • Track the efficiency of surface transit times; pinpoint areas that are creating bottlenecks
  • Track airport infrastructure and resource usage (runways, taxiways, alleyways, ramps, throats, gates, remote parking, etc.) in relation to use and lease agreements, investment decisions, and maximizing the use of existing infrastructure.
Gate availability and gate management
  • Fewer gate holds
    • Lower fuel burn/carbon emissions
    • Better bag/passenger connections
  • Fewer obstructed pushbacks
  • Improved D0 and A14
Departure sequencing/metering
  • Schedule integrity for high-value flights
  • Fewer minutes of delay
  • Fewer minutes of taxi-out fuel burn
    • Lower fuel costs and emissions
  • Reduced risk of DOT tarmac delay fines
Deice dwell time
  • Fewer minutes spent in deice queue (into deice pad and after deicing)
  • Reduced risk of secondary deicing
  • Fewer delay minutes on departure
  • Reduced fuel burn related to deice queue (pre and post)

Airports can proactively help manage some of the most disruptive operations, including extended on-board tarmac delays and diversions. Airports that directly manage gates and/or ramps will have visibility into gate occupancy, availability, and use – in real time and for planning and analysis. And in critical situations, like severe weather, accidents, and security incidents, airport operators will have heightened situational awareness and decision support/response capabilities.

  • 65% of daily flights at airports with surface tracking are managed on PASSUR Surface Management.
  • 12 major North American airports manage surface operations on the PASSUR platform.

Annual benefits from PASSUR Surface Management at a major US airport:

  • 14,800 hours total reduced taxi time
  • $11 million savings in fuel costs
  • 48,000 tons reduced emissions

Seasonal benefits, first winter of PASSUR Surface Management at two major US airports:

  • $2.7 million savings to the airlines from:
    • Reduced secondary deicing
    • Reduced fuel burn
    • Fewer diversions