Surface Management



Surface constraints and bottlenecks are costly in terms of fuel burn, emissions, schedule integrity, and passenger goodwill. In emergency situations (severe weather, accidents, security incidents), the airport surface requires maximum visibility and status updates from the airport operator to its key stakeholders. PASSUR Surface Management provides critical situational awareness, visibility, alerts, and decision support – enabling the airport to keep its stakeholders aware of the status of the operation and availability of key resources.

  • Situations that reflect negatively on airports in media, industry, and public coverage of disrupted events – extended tarmac delays, diversions, chronic taxi queues, and schedule delays – are proactively mitigated and managed through the PASSUR Surface Management Solution

PASSUR Intelligent Query (P-IQ):

  • Create advance alerts and notifications for inbound flights at risk for a gate conflict, ahead of their arrival – enabling a window of decision flexibility to preserve on-time arrivals and connections (bags, passengers, crew) and reduce gate holds by proactively adjusting gate plans
  • Generate email alerts and notifications for all key flight metrics being tracked, enabling users to stay informed and proactive whether they are in the operations center or remotely on their mobile devices

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Visual Flight Tracking (Web Tracker)

  • Improved management of aircraft on the airfield through the addition of the show/add/move persistent targets capability. This capability allows users to create “pucks” depicting aircraft that are not in an active state or under surveillance. Pucks can be used to depict aircraft that are parked in a gate, have been towed off a gate to a parking spot, are at a hardstand or are at an RON location. Pucks also cover vehicles such as construction equipment or those conducting field maintenance.
  • Dialog between PASSUR and Users: Users now have the ability to provide real-time feedback directly to PASSUR on Web Tracker product issues and desired enhancements, submit trouble reports, ask questions, leave and general feedback.
  • Enhanced communication about Web Tracker updates: Users are now notified in advance to when PASSUR plans to release the next version of Web Tracker and are able to download Release Notes and training materials directly from the software.

PASSUR Surface Management improves the efficiency and safety of operations through situational awareness, complete surface surveillance, and decision support.


PASSUR Surface Management is seamlessly integrated with terminal and en-route flight tracking for true gate-to-gate flight and airspace visualization – including affordable, high-reliability surface surveillance tailored for the commercial requirements of airlines and airports, not the safety requirements of Air Navigation Service Providers (ANSPs). Beyond flight tracks, it includes dashboards of key performance metrics, information tables, alerts, and predictive analytics to enable true “management by exception.”


DOT tarmac delays and optimized diversion management

  • Fewer long-onboard delays (tarmac delays)
  • Reduced risk of DOT 3-hour and 4-hour fines
  • Accommodate diversions quickly with available gates
Emergency support
  • Status of runways, taxiways, aircraft, and airport vehicles
  • Availability of gates and remote parking
Maximizing use of existing infrastructure
  • Track the efficiency of surface transit times; pinpoint areas that are creating bottlenecks
  • Track airport infrastructure and resource usage (runways, taxiways, alleyways, ramps, throats, gates, remote parking, etc.) in relation to use and lease agreements, investment decisions, and maximizing the use of existing infrastructure.
Gate availability and gate management
  • Fewer gate holds
    • Lower fuel burn/carbon emissions
    • Better bag/passenger connections
  • Fewer obstructed pushbacks
  • Improved D0 and A14
Departure sequencing/metering
  • Schedule integrity for high-value flights
  • Fewer minutes of delay
  • Fewer minutes of taxi-out fuel burn
    • Lower fuel costs and emissions
  • Reduced risk of DOT tarmac delay fines
Deice dwell time
  • Fewer minutes spent in deice queue (into deice pad and after deicing)
  • Reduced risk of secondary deicing
  • Fewer delay minutes on departure
  • Reduced fuel burn related to deice queue (pre and post)

Airports can proactively help manage some of the most disruptive operations, including extended on-board tarmac delays and diversions. Airports that directly manage gates and/or ramps will have visibility into gate occupancy, availability, and use – in real time and for planning and analysis. And in critical situations, like severe weather, accidents, and security incidents, airport operators will have heightened situational awareness and decision support/response capabilities.

  • 65% of daily flights at airports with surface tracking are managed on PASSUR Surface Management.
  • 12 major North American airports manage surface operations on the PASSUR platform.

Annual benefits from PASSUR Surface Management at a major US airport:

  • 14,800 hours total reduced taxi time
  • $11 million savings in fuel costs
  • 48,000 tons reduced emissions

Seasonal benefits, first winter of PASSUR Surface Management at two major US airports:

  • $2.7 million savings to the airlines from:
    • Reduced secondary deicing
    • Reduced fuel burn
    • Fewer diversions