Diversions are an expensive, chronic, and disruptive element of flight operations, costing US carriers at least $300 million annually for domestic flights alone.* With the PASSUR Diversion Management solution, airports are proactively notified of diversions – status, location, duration – in advance of any other source, so they can proactively manage the customer, operations, and regulatory demands triggered by diversions.
- A diversion is not a single, discrete event but rather a set of cascading actions that cause severe disruptions to airline schedules, major costs, and significant passenger frustration and ill will.
*Derived from industry benchmark cost ranges for narrow-body domestic diversions only; based on DOT ASQP annual reported diversions from top 10 US carriers, US to US diversions only.
HOW PASSUR SOLUTIONS HELP TO ADDRESS THE PROBLEM
PASSUR’s independent tracking, alerting, and statusing of diversions enables airports to be proactive when preparing to accommodate diversions to the airport to prevent extended on-board tarmac delays, facilitate quick diversion turnaround and recovery, and prepare staffing and other resources for flights that were diverted from the facility and recovered back to the original destination.
WHAT MAKES IT UNIQUE
PASSUR’s Diversion Management program is part of an integrated suite that reduces costs and constraints gate-to-gate, powered by the largest commercial traffic management surveillance network in the world. It provides the data granularity, completeness, and precision needed to create predictive, real-time, post-operational visibility into diversions.
KEY METRICS IMPROVED
- Long on-board tarmac delays
- Diversion turn
- Diversion recovery
WHAT THE AIRPORT WILL DO DIFFERENTLY
- Prepare for inbound diversions
- Help to handle landed diversions expeditiously
- Prepare Customs and Border Protection (CBP), terminal facilities, ground transportation, and other staffing and infrastructure resources
- Alert stakeholders to diversion capacity and current status
* Derived from the industry benchmark cost ranges for narrow-body domestic diversions only, and based on DOT ASQP annual reported diversions from top 10 US carriers, US to US diversions only.
ELEMENTS OF THE SOLUTION
- Diversion Management module
- Tarmac Delay Management module
- Surface Management module
- Connectivity and Collaboration platform
- This solution is used by airlines to manage holdings and diversions for 25% of the flights in the NAS (and increasing).
- 12 major North American airports manage surface operations on the PASSUR platform.
- 100+ airports manage major events and disruptions on the PASSUR Connectivity and Collaboration platform.
Snapshot Case Studies
- During the Chicago ATC fire of 2014, Diversion Management was coordinated on the PASSUR platform with the airlines in real time. As a result, although there were 89 diversions from ORD, they were spread out among 34 airports – and no single airport received more than 11% of the diversion total.
- A major Northeastern airport that uses PASSUR Diversion Management reports that it regularly receives alerts to inbound diversions in advance of FAA flight plan changes or airline advisories.
- One airline that has deployed the Diversion Management solution system-wide reported an 11% reduction in diversions in the first year of the program – 108% higher than its original goal. This meant approximately 10,000 passengers who arrived at their intended destination instead of being disrupted through diversion to an alternate airport.