Solutions

FBO Customer Service Solutions

“PASSUR and its unique system not only help to generate revenue for our FBO, it helps to ensure our professionals can immediately respond to our customer’s exacting standards.”
– Swift Aviation

PASSUR FBO™ customer service solutions allow FBOs to track all the pieces of the customer service matrix on a single Web platform in real time, to ensure that they are never “surprised by an arrival” or unprepared to push out a departing aircraft.

All PASSUR FBO customer service solutions are driven by the PASSUR network of radar and the PASSUR integrated flight information database. That means the most accurate flight status, down to the runway; complete airspace situational awareness (the same that airlines and airports have); instant communication between CSRs and line ops about ground transportation and other issues; and detailed aircraft, crew and customer identification and customer preferences even before arrival or departure.

All PASSUR customer service solutions are accessible from our Web dashboard technologies, which consolidate all the critical pieces of the operation onto a single platform.

All PASSUR FBO programs come with our comprehensive training program of online interactive courses and printed support materials, and 24/7/365 live customer support.

No surprises

  • The most complete and accurate inbound flight status, including the renowned PASSUR ETA, generated by our own independent, international network of radar
  • Visual flight tracking, airspace and airport situational awareness and weather
  • Arrival runways predicted and identified, for a just-in-time knowledge of when the arriving planes will really be on your ramp – for those airports where runway configuration can make a difference between 5 minutes and 20 minutes of taxi-in time
  • Flight plans for departure and arrival, for a complete “schedule” of flights even before they launch; predicted demand on the airport for the next 4 hours
  • Full customer service database

Instant communication

  • Instant communication between CSRs and Line Ops on the same Web dashboard where flight, airfield and traffic demand are located
  • Instant communication with airport operations on the same platform: field conditions, construction advisories, shut downs, etc.

Customer relations

  • CSRs and line ops are instantly alerted to the pending arrival or departure of high value customers, through onscreen alerts
  • Instant identification of owner and chief pilot onscreen
  • A full customer information database module allows you to store and easily retrieve customer profiles


 

Related Links