Customer Service

In a competitive marketplace, the most visible and enduring differentiator is quality customer service. When a customer is well-informed, trusts that its own needs and objectives are understood and being met, and comes away satisfied after every interaction and transaction, that customer will be a reliable source of revenue for your company.

PASSUR’s customer service solutions allow FBOs to track all customer service activities on a single web-based platform in real time, ensuring they can proactively prepare for and efficiently execute their responsibilities to their customers. All our solutions are driven by our exclusive nationwide network of 154 radar installations, which feed directly into our integrated flight information database. This provides FBOs with the most accurate and detailed flight status; the same level of airspace situational awareness and weather information that airlines and airports have; instant communication between customer service representatives and line operators on the same dashboard where flight, airfield, and traffic demand are located; and detailed aircraft, crew, and customer identification and customer preferences – even before arrival or departure.

PASSUR’s customer service solutions also provide the following:

• Accurate information of when arriving planes will actually be on your ramp – not just when they’re due or when they’ve touched down.
• Flight plans for departures and arrivals, for a complete “schedule” of flights even before they launch.
• Predictive analytics that show expected demand on the airport for the next four hours.
• Instant communication with airport operations about field conditions, construction advisories, shut downs, etc.
• Instant onscreen alerts on the pending arrival or departure of high-value customers.
• A full customer information database module that allows you to store and easily retrieve customer profiles.